The Art of Feedback: Why It’s Your Superpower (Not Kryptonite) for Building High-Performing Teams

We worry about creating conflict, hurting feelings, or simply not getting it right. But what if we reframed feedback as a superpower? A tool to unlock potential, ignite growth, and propel your team toward success?

Why Feedback Feels Scary (and How to Reframe It):

• Fear of Conflict: Honest conversations don't have to turn into arguments. Focus on addressing the behaviour, not the person, using the SBI/BI Model (Situation-Behavior-Impact/Behavior-Impact). Explain the situation, describe the specific behaviour you observed, and outline the impact it has on the team or project. This objective approach reduces defensiveness and fosters a collaborative environment.
• Personal Discomfort: We all have room to grow! Embrace the opportunity to hone your communication skills. Practice delivering feedback in a safe space (perhaps with a colleague) before an actual conversation. The more comfortable you become, the smoother these discussions will flow.
• Protecting Feelings: While we want to be sensitive, avoiding feedback can hinder growth. Imagine wanting to improve a skill but never receiving constructive feedback. By providing clear and specific feedback, you empower your team members to reach their full potential.

Remember: Feedback is a  two-way street.

Embrace the Learning Loop:

• Action: Team members take initiative and apply their skills.
• Feedback: You provide constructive feedback focused on the behaviour and its impact.
• Reflection: Team members have a chance to process the feedback and adjust their approach

This cycle fosters continuous learning and growth, making feedback an exciting part of the development process, not a dreaded event.

Tips for the Effective Conversations:

• Be Prepared: Know what you want to say and how you want to say it. Gather specific examples to illustrate your points.

• Set the Stage: Choose a private space and create a safe environment for open communication.

• Focus on the Future: Don't dwell on past mistakes. Instead, highlight areas for improvement and discuss actionable steps for moving forward.

• Listen Actively Pay attention to both verbal and nonverbal cues. Show genuine interest in their perspective and encourage them to ask questions.

• End on a Positive Note: Reaffirm your confidence in their abilities and express your support for their growth.

By embracing these strategies, you can unlock the power of feedback and empower your team to reach their full potential.

Remember, a high-performing team thrives on clear communication and continuous learning. Make feedback your superpower and watch your team soar!

If you struggle as a leader to provide feedback, we can help. We offer Coaching and Training to support Leaders to become more confident in developing high performing teams. Contact us for a confidential conversation.